Privacy Policy
This document states the Core NAP Privacy Policy. The Core NAP Privacy Policy applies to customer information maintained by Core NAP, either electronically or physically, as well as data collected from visitors to the Core NAP website. This policy defines the type of information maintained by Core NAP and how it is used.
Information Required to Order Services
When you choose to order services from Core NAP, you will be asked to provide certain personal information, such as your name, physical and electronic mail addresses, phone numbers, domain name and related information we may need to complete your order, and to correctly bill you.
Information Requests
You may request information via email or via our web site regarding products and Services, including technical support and customer service. To honor your request we may ask that you provide certain contact information to allow us to satisfy your request and to send you information in response.
Disclosure of Information
Core NAP will not sell, rent, trade, or disclose individual Customer information to any third parties or outside companies who will use the information to contact you or who will share the information with others without your permission. It may be necessary to disclose information in special cases when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal actions against someone who may be violating Core NAP policies or may be causing injury to or interference with (either intentionally or unintentionally) the rights or property of Core NAP, Core NAP customers, or anyone else that could be harmed by such activities. Core NAP may disclose or access account information when we believe in good faith that the law requires it or for administrative and related purposes that we deem necessary to maintain service and improve our offerings.
Collection of Information
We collect non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address or most-recently-visited URL. However, we do not collect any personally identifiable information about you unless you voluntarily submit contact information to us, such as name, phone, email address, and mailing address by filling out a form or survey, registering your email address with us or emailing us. We may also collect personal information from you at other points on our site that state that personal information is being collected.
Use of Non-customer Information
We use personally identifiable and non-personally identifiable information for internal marketing purposes, for trend analysis, for pattern detection, and for site administration. However, we do not use personally identifiable information collected from the website to send unsolicited mailings to you. Of course, if applicable, we do use personally identifiable information to perform the services for which such data was collected (i.e., if you sign up for an email newsletter, we will send the email newsletter to the address you provide us).
We provide you the opportunity to .opt-out. of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on by clicking on the unsubscribe link contained in the footer of the email.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us at support@corenap.com or you may contact us by phone at 512 685-0000.
Use of Customer Information
The use of a customer's name, phone number, physical address and e-mail address is necessary to keep our Customers well informed of maintenance issues, escalated critical issues and problem resolutions that may arise with in the course of providing services to our customers, to bill for services or make inquiries regarding to billing, and to inform our Customers of changes in services, or new service offerings.
For Customers of our Core T access products, such information as listed above regarding the physical location of the Customer end of the connection will be used for installation and maintenance of physical circuit by our vendors. Core NAP is unable to make any assurances how a vendor may use this data beyond installing and maintaining the physical circuit.
Third Party Sites
This policy only addresses our activities from our servers. Other sites (including those that we link to within an advertisement, article or otherwise, and third party sites or services with which we offer or co-brand) may have their own policies, which we do not control, and thus are not addressed by this policy.
The forms referenced for Salesforce.com on our site will connect directly with websites owned and operated by Salesforce.com who have their own corporate privacy policy, and the policies contained herein do not apply to the data collected by them.
Review and Removal of Your Personally Identifiable Data
If you provide us with personally identifiable information to have us perform ongoing services to you, we will provide you with a way to review the information we have on file and either change or remove such data. To do so, please notify us via post or email at the address above and we will provide you with your contact information for review. To make changes, send us the changes and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. If you wish to have information you provided to us online removed from our records, please provide us with the information as you submitted it to us at the address above. We will use all reasonable efforts to ensure that your information is removed from our records.
Cookies and Other Tracking Methods When you view our website, we might store some information on your computer. This information will be in the form of a .cookie. or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies, which are tied to personal information, do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account web sites may not work properly in that case.
Third Party Tracking
We use a third-party tracking service from Google Analytics that uses cookies to track information about visitors to our site in the aggregate on page visits, time on page, and visitor bounce rates to enable our making the site better and more informative to our visitors.
Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Security
We use industry-standard methods to protect your personally identifiable information from unauthorized access. Among other techniques, we usually store such information on a computer behind our .firewall. in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as .perfect security. on the Internet.
Amendments
Amendments to this policy will be posted at this URL and will be effective when posted.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
