Frequently Asked Questions
Facility
- What is the square footage of the Core NAP data center?
- The Core NAP Data center is approximately 12,500 sq ft, of which over 3,000 sq ft are available for new customer use.
- What is the power capacity of the Core NAP data center?
- Core NAP currently has two separate City of Austin power feeds: one of 1,600A/208V 3-Phase, and a second of 2,500A/480V 3-Phase. The 1,600A/208V power feed is capable of being upgraded to 2,500A/480V.
- How much HVAC capacity is available in the Core NAP data center?
- Core NAP adds cooling units as power is built out to the data center floor. Currently, 281 tons of cooling is in place.
- What temperature and humidity ranges are maintained in the Core NAP data center?
- The average year-round constant temperature of the data center is 70 degrees Fahrenheit, with an ambient relative humidity of 45%.
Network
- How many physical fiber entrances exist into the data center?
- There are 3 separate entrances (both aerial and buried) in use for fiber access into the Core NAP facility.
- Which providers have physical fiber and equipment in the data center?
- Time Warner Telecom, AT&T;, Alpheus Communications, Grande Communications, Time Warner Cable
- What upstream IP carrier transit connections peer or are ON-NET at Core NAP?
- IP Egress is established via AT&T, Level 3, UUNet/Verizon, Time Warner Cable, Grande Communications, as well as peering with large organizations such as Yahoo and Rackspace. Physical backbone capacities to each carrier range from 100Mb Ethernet to 1GB Ethernet and OC-3 to OC-48 SONET.
- Describe the core infrastructure of the Core NAP network.
- Core NAP's internal network infrastructure is built upon an N+1 redundant Cisco switching and routing design, delivering full HSRP capability with dual Ethernet drops to the customer cabinet/cage.
Security
- What type of physical access security is utilized for the Core NAP data center?
- Access to the data center requires a Biometric hand-scan and proxy card. In addition, the data center is staffed 24/7, 365 days a year.
- What types of monitoring and recording are utilized in the Core NAP data center?
- Over 20 video cameras that are stored digitally on motion and via analog tape which monitor the exterior and interior of the data center.
- Describe available Core NAP managed security services.
- Core NAP provides internal monitoring and reporting of all significant network events, with ability to notify customers of common problem indicators. In addition, Core NAP provides managed firewall and managed IDS/IPS services with full reporting and logging capability.
- Does Core NAP comply with SAS70, Sarbanes Oxley, HIPPA, PCI, and other security & audit standards?
- Yes. Core NAP successfully completed a SAS70 type I audit in January 2009, and will conduct a type II audit in Q3 of 2009. Additionally, Core NAP has assisted several colocation clients in achieving SAS70 type I and II certification, as well as other standard I/T auditing standards.
Customer Service
- What is the technical support coverage available to colocation clients at Core NAP, and what are the response times?
- 24/7 phone, physical and email support, average response time is less than 15 minutes with a guaranteed response within 4 hours.
- What technical expertise is provided via Core NAP technical support?
- Core NAP employs a wide array of experienced technicians to handle almost any technical need. Areas of expertise include Cisco, Dell, HP, Microsoft, Linux, EMC, among others.
- What is Core NAP's support escalation policy?
- Manned 24/7 for phones, email, physical. Escalates to on-call system administrators through paging. 4 Tiers of escalation in place.
- What are Core NAP's I/T engineering, design, and project capabilities?
- Core NAP provides both wide-area-network design and implementation, as well as local-area-network design and implementation. As such, Core NAP is capable of taking projects from the business demand phase to the design, procurement, implementation & project management, and maintenance phases.
Disaster Recovery
- Describe the range of D.R. (disaster recovery) solutions available to Core NAP clients.
- Core NAP provides D.R. solutions ranging from the provisioning of remote storage with SSH/SFTP access, to single server replication, to full bare-metal-restore imaging, to complex, multi-vendor solutions.
- Does Core NAP maintain both on-site and remote storage capabilities?
- The main Core NAP on-site (remote to client) storage system is built upon a 40TB EMC array with full redundancy, power redundancy, support, maintenance & staff expertise.
- What types of D.R. connectivity are available to the Core NAP datacenter?
- Clients may provision any type of carrier circuit, VPN, MPLS network, or Metro Ethernet service into the datacenter to support D.R. connectivity.
- Describe Core NAP's capabilities related to business continuity/disaster recovery design and consulting.
- Core NAP can provide all levels of design in preparation of building out disaster recovery solutions, including hardware, network, software, and procedural elements.
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